Refund Policy

Returns Policy:

We hope that you will be delighted with your order. However, if you wish to return the product(s), you can with the conditions set below:

- The cancellation / Exchange / Return period is 15 days from receiving the order.

- The item must be in the same condition delivered in, unworn and unused, and in its original packaging with tags and labels intact.

- To request a return process, you can contact us at info@baytooty-eg.com. After the request is accepted, we’ll send you a courier to collect the item.

N.B. Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

- We will process your refund by the same method you used to pay within 10 days after your returned item(s) is received at our warehouse. Please note it can take up to 10 days for us to receive your return.

- Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-9 business days from when your return is received, most likely sooner. Exchange orders will ship within 48 hours of the original item being received back.

* Books are not included.

 

Damages and issues:

- Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.